At Nura Brands, we value our customers and aim to provide the best shopping experience across the UAE.
Returns:
We accept returns within 4 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.
Non-Returnable Items:
Sale items, clearance items, customized products, and items damaged due to misuse are not eligible for return.
Refunds:
Once we receive and inspect the returned item, we will notify you of approval. Approved refunds will be processed within 5–7 business days through the original payment method.
Exchanges:
We only replace items if they are defective or damaged at the time of delivery.
Before returning any item, please contact our support team for return instructions.
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